The alarm unit plugs into your phone line and electricity supply.  The wearable monitored fall detector will automatically put an alarm call through if you have a fall, you can also press the button on the front of the fall detector if needed.

The call handler will know something has happened and call your contacts or the emergency services.

We’ll install urgent alarms within two working days and the rest in five working days.

Yes, all of our technicians carry ID badges and are trusted assessor trained.

You don’t need to have contacts. In an emergency the call handler will call the emergency response service.

We can supply a digital solution which will work using a dedicated SIM.  Please call us for further information.

Yes, we have another package called Connected Living – Confidence.  This package has a wearable monitored falls detector for the day and a specialised bed sensor pad at night.  The bed sensor has a programmable timer so if you don’t return to bed within an agreed time, an alarm will be raised, and the monitoring centre will talk to you to make sure you are ok.

The good news is that most of our customers do not need to pay VAT on our products.

You qualify for VAT relief if you have a disability or a long-term illness (but please note the definition of this below) and you are buying the product for your own personal or domestic use. You don’t have to buy the goods yourself.  If your family member, carer, guardian or spouse buy the goods or services for you and you qualify, then you won’t be charged VAT. 

For VAT purposes, you have a disability or long-term illness and you meet any of the following conditions:

• You have a physical or mental impairment which has a long-term and substantial adverse effect upon your ability to carry out everyday activities.
• You have a condition that the medical profession treats as a long-term illness, such as diabetes or heart disease.
• You are terminally ill. 

If you are in any doubt as to whether you are eligible to receive our goods or services zero-rated for VAT, please consult HMRS.

Eligible conditions include:

• Arthritis
• Blind
• Cardiovascular Disease
• Deafness
• Diabetes
• Epilepsy
• Heart disease
• Hypertension
• Kidney disease
• Motor Neuron Disease
• Multiple Sclerosis
• Parkinson’s Disease
• Physically Disabled
• Terminally Ill

Chronic conditions include:

• Addison’s Disease
• Allergic Rhinitis
• Angina
• Ankylosing Spondylitis
• Anxiety
• Asthma
• Attention Deficit Hyperactivity Disorder
• B12 deficiency Anaemia
• Benign Prostate Hypertrophy
• Bipolar Mood Disorder
• Bronchiectasis
• Cancer
• Cardiac Arrhythmias
• Cardiac Failure
• Cardiomyopathy
• Chronic Bronchitis
• Chronic Obstructive Airways Disease
• Chronic Obstructive Pulmonary Disorder
• Chronic Renal Disease
• Chronic Urinary Tract Infection
• Coronary Artery Disease
• Crohn’s Disease
• Cryoglobulinemia
• Cystic Fibrosis
• Deep Vein Thrombosis
• Depression
• Dermatomyositis
• Diabetes
• Diabetes Insipidus
• Diabetes Mellitus Type 1&2
• Dry Eye Syndrome
• Dysrhythmias
• Dystonia
• Emphysema
• Endocarditis
• Epilepsy
• Gastro-Oesophageal Reflux Disorder (GORD)
• Glaucoma
• Gout
• Haemophilia
• Hyperlipidaemia
• Hypertension
• Hyperuricaemia
• Hypothyroidism
• Inflammatory Bowel Disease
• Menopause (HRT)
• Myasthenia Gravis
• Narcolepsy
• Obsessive Compulsive Disorder
• Osteoporosis
• Paget’s Disease
• Pancreatic Disease
• Paraplegia
• Pemphigus
• Peptic Ulcers
• Peripheral Vascular Disease
• Pituitary Adenomas
• Post Bowel Surgery
• Psoriasis
• Psychosis
• Quadriplegia
• Rheumatoid Arthritis
• Schizophrenia
• Sjogren’s Disease
• Systemic Lupus erythematosus
• Thrombocytopaenia
• Thyroid Disorder
• Treatment of Iron
• Ulcerative Colitis