Universal Credit

Introduction and how to claim

Universal Credit is a new benefit that is being introduced in stages between 2013 and 2020. It is for people of working age, in or out of work, designed to top up their income to a minimum level. Universal Credit is being rolled out gradually across the country and will replace the following benefits with one application: 

  • Housing Benefit
  • Income Support
  • Income-Based Jobseekers Allowance
  • Income-Related Employment and Support Allowance
  • Child Tax Credit
  • Working Tax Credit 

To find out if you are in a universal credit area click here: https://www.understandinguniversalcredit.gov.uk/

Universal Credit

Universal Credit...

  • is for working age people
  • is paid once a month on the same day every month
  • normally includes your rent which you then have to pay to us
  • is paid into a bank account
  • is paid in arrears so you may go 5 weeks or more before your first payment
  • is claimed on-line

The following information and links will give further details about universal credit: 

https://www.youtube.com/watch?v=N0CJHk6GO0I

https://www.youtube.com/watch?v=XZoc2Cv3BAE

https://www.gov.uk/government/publications/help-with-budgeting-your-universal-credit/universal-credit-help-with-managing-your-money

https://www.youtube.com/watch?v=cfnLgHeFySQ

Benefit Advice

Calculating your own benefit award

Benefits calculators

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Pension Credit

Links to information

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Housing Benefit

Further information

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Universal Credit

Information and Links

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18-21 year olds

Specific rules for those 21 and under

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Bedroom Tax

Info about the Under Occupancy Penalty

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Rent Information

How to pay your rent

OPTIONS AND METHODS AVAILABLE

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How your rent is charged

WHEN IS RENT CHARGED AND WHEN YOU HAVE TO PAY

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Annual rent changes

WHEN AND WHY RENTS ARE CHANGED

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Service charges

WHAT THEY ARE AND WHY YOU HAVE TO PAY THEM

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It’s good to talk

WHEN AND HOW TO CONTACT OUR ACCOUNT TEAMS

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What happens if I don’t pay?

A BRIEF GUIDE TO OUR RENT COLLECTION PROCESS

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The Rental Exchange

SHARING YOUR PAYMENT DATA TO GET YOU BETTER DEALS

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Home Contents Insurance

INFORMATION ABOUT GETTING INSURANCE COVER

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