My tenancy

Find out more detailed information about your tenancy, your rights and responsibilities, how to end your tenancy and more. 

Useful information

Rent review 2017 Questions and Answers

Information about your 2017 rent review

Rent Free Weeks

Depending on your tenancy with us you will have rent free weeks when you don't need to pay us rent.

You can check which shedule you are on by looking at your Tenancy Agreement.

Frequency Week 48 – W/C 18th & 25th Dec 2017, W/C 19th & 26th Mar 2018

Frequency Week 48F (Somerset Only) – W/C 3rd & 10th April 17, W/C 18th & 25th Dec 2017

Frequency Week 50 – W/C 25th Dec 2017 & W/C 26th Mar 2018

Wiltshire PFI (private finance initiative)

Do you live in a PFI property?

If you rent one of our Wiltshire PFI (Private Finance Initiative) homes from us, you will be living in one of the following postcodes;
BA12 8FN, BA12 8FH, BA12 9GA, BA13 3FH, BA13 3FG, BA13 3FL, BA13 3FN, BA13 3UW, BA14 7WQ , BA14 8GG, BA14 8PP, BA14 8PT, SN12 7NA, SN12 7PN.

I'm a Wiltshire PFI customer

Right to Buy

To find out more on your voluntary Right to Buy, preserved Right to Buy, Right to Acquire as well as the Right to Buy process, visit our dedicated page.

I want to exchange my home

If you are already renting a home with us, you can carry out a mutual exchange with other social housing or council customers. To be eligible for an exchange you must keep to the terms of your tenancy agreement. If you'd like more information, read our Mutual Exchange handbook.

To help you look for a person to exchange with you can use the national online register Homeswapper. Alternatively, customers living in the Dorset area can use the Exchange Locata service.

This is a free service for our customers and can be quicker than waiting for a transfer. It’s easy to use. Just register your details on the website and wait for ‘match alerts’ to be sent to you.

If you need any help using Homeswapper please contact the neighbourhood team.

I want to move to a new home

If you are an existing customer looking to transfer to another Aster property, then the following information will be useful to you.

  • Applying for a home to rent

    If you want to move to another property, you will need to place your name on the local council’s housing registerWe get our customers for our homes from the local authority. You'll usually have to bid through a choice-based lettings scheme.

    Once you’ve registered, you’ll need to look at the adverts that come out every week and bid on the properties you are interested in. Please make sure you only bid on properties that you are interested in moving to and for which you are eligible.

    Remember, even if you are nominated to us by the local council, Aster gets the final say whether you're offered the property.

  • Please make sure your rent account is up-to-date

    If you owe Aster any money, you may be automatically refused a move. You may only be allowed to move if you can pay the money you owe Aster in full.

    If you are looking to transfer to another property we recommend that you keep a credit on your rent account.  The easiest way to do this is to register with the Aster Group, My Account if you haven’t done so already.

  • Please make sure your current home is in good condition

    If you are nominated to us for a move we will visit you to inspect your home. If it is in poor condition, we will refuse to move you.

    You will be advised what work you need to do to bring your home up to a reasonable standard. 

    If you have a repair which needs carrying out, please report it to us straight away.

    If you have smoked in your home and there are nicotine stains, you will be asked to redecorate the property.

    If we agree you can move home, you will need to remove all your possessions.  If you don’t, you will be charged the full cost of the clearance.

  • Other things to consider before you start bidding

    Moving home can be expensive so we recommend that you start putting some money to one side to pay for all the things you’ll need to do when you move.

    For example, as well as hiring a van or paying a removals company, you’ll need to pay rent in advance and may have to pay for things like curtains, carpets and white goods.

  • What happens when my bid is successful?

    It's quite likely your new home may be ready very quickly. Once you've bid, be prepared to move to your new home quickly.

    Visit our applying for a home to rent page to see the whole process; from applying for your new home to signing your tenancy agreement. 

  • Rent in advance

    We will ask you to pay between two and four weeks’ rent in advance, even if you are on housing benefit. The property advert will tell you how much the weekly rent is, so you can work out how much rent in advance you need to pay.

  • Four weeks' notice

    Even though you are transferring to another Aster home, you still need to give four weeks’ notice to quit on your current home. The lettings team will go through this with you when we visit you to look at the condition of your home. You can print the notice to quit and send it to us.

  • Returning keys

    When you have moved home you need to ensure that all keys are returned to your local office. You should return the keys by 10.00 am on the following Monday. If you don’t, you will continue to be charged rent until the keys are returned.