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What to do if you are struggling to pay


Speak to our team

If you are having difficulty managing your payments, please contact your Customer Accounts Officer.

We can help you to budget, check that you are claiming any benefits you may be entitled to and may be able to make an agreement to with you to pay what you owe.

You can also access this online budget planner which may help you to manage your finances.

Unsure who to speak to? Don't worry, just call our Contact Centre on 0333 400 8222 or send us an email via the button below.

Contact us

Useful organisations

 Here are some organisations that can offer advice and help to you.

Step Change

Citizens Advice

Policy in Practice