Major Works and Section 20

These are works that we carry out as part of our planned programme. This type of work includes external redecoration.

We will let you know what scheduled works are due to take place to your property each year.  This is usually done as part of your service charge information.

We carry out regular maintenance but all buildings require major works during their life. ‘Major works’ is the term we use to describe large-scale building projects that are carried out to keep your property in good condition. The works are carried out as part of an on-going maintenance programme.


  • Roof replacement
  • Repointing
  • Installing new facilities - such as door entry phones

We will let you know what major works we intend to carry out to your property each year, but sometimes these works are unexpected and we may have to carry them out more quickly.

How are Major works paid for?

Your lease will provide information about this. There may be a sinking fund that can be used or the cost may be invoiced to leaseholders when the works are completed, or you may pay for the costs via your service charge.

Major works vary in cost but we will always make sure you know how much is being spent.  We understand that meeting the cost of major works can sometimes be difficult for leaseholders. If you have concerns about paying for works please contact us, we may be able to offer you a choice of payment options. If you would like more information we will be happy to discuss our discretionary payment options with you on an individual basis.

If any leaseholder will need to contribute more than £250 for a major works item we are required by law to start a consultation process with all affected leaseholders which is known as a ‘Section 20’ consultation. This is drawn from the Landlord & Tenant Act 1985 and because the Act stipulates the procedure and the language we use the communications can often seem very formal and legal.

More information on Section 20 consultations