Your voice matters

Applications to join our Customer Voice Committee (CVC) have now closed. Thank you to everyone who applied and showed an interest in helping shape how we deliver our services to customers. We received a large number of very strong applications and have appointed two customers, who will be a new member and a new chair for the group who will be taking up their new roles in the next few months.

"The recruitment process for the Customer Voice Committee felt genuinely collaborative, with both Tpas and Aster working together openly and constructively.  From the start there was clear trust in Tpas to independently shortlist candidates, which helped the process feel fair, robust, and transparent,” said Tonia Punter & Gillian Mclaren (Tpas National Consultancy Managers).

Over the coming year, the Customer Voice Committee will play a key role in influencing how we work and the decisions we make. As part of our governance structure, the committee brings together customers, senior executives and non-executive directors to ensure customer perspectives are heard at the highest level.

Throughout the year, the Customer Voice Committee will:

• Scrutinise and challenge our performance
• Review how services are delivered and the outcomes for customers
• Influence key decisions that affect homes, neighbourhoods and communities
• Champion customer voice and ensure lived experience informs our approach.

Having customers on the committee means decisions are shaped by real experiences, helping us deliver fairer, more responsive services.

There will also be more opportunities throughout the year for customers to get involved through panels, focus groups and future recruitment.