Tenant Satisfaction Measures survey

Your thoughts and opinions play a vital role in helping us to shape the services we provide. You may receive a survey asking for your thoughts and comments about how we deliver our services to you.

The survey has been created by the Regulator for Social Housing, which oversees all landlords like us and the services we provide you. The regulator is collecting the views of social housing customers through this short survey, as part of its new Tenant Satisfaction Measures (TSM).

We have partnered with CX feedback and their survey partner, PEXEL who work with over 60 housing associations in England to deliver surveys. They will be carrying out these surveys on our behalf to find out how satisfied you and other customers are with your homes, neighbourhoods and customer services.

The caller will introduce themselves as working for PEXEL and will say they are calling on behalf of Aster. If you have any concerns, please call 0333 400 8222 and our customer services advisors will be able to put you in touch with our survey team and confirm that the phone call is genuinely on behalf of Aster.

The regulator wants to provide you and other social housing tenants with clearer information about how landlords are performing. The regulator will also share their findings with us so that we can improve our services.

To find out a little bit more about who the regulator is and why they want to hear from you, click here.

TSM 2024 FAQs

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