- How do I let you know?
You’ll need to let us know in writing at least four weeks before you want to end your tenancy. The four week notice period will start on a Monday and end on a Sunday.
Click the link below to download the relevant Notice to Quit form.
You must make sure the form is returned to the office on or before the first Monday. If you need advice or help completing the form please to speak to a member of your local lettings team.
- What if I can’t do this myself?
Some customers are not able to notify us themselves. In these situations you need to speak to your local lettings team about your situation. We will ask for confirmation of someone’s right to act on behalf of the customer, such as the next of kin, power of attorney, solicitor, a medical practitioner or similar representative. Click here for more information.
- What happens when the notice is in place?
The lettings team will confirm the end date of your tenancy with you or your representative in writing, giving you a time and place to return your keys to us. Before your move we will arrange a visit to your home even if you are moving to another Aster property. During this visit we will agree with you anything that you need to do before you move out. You will also be told to leave the property empty, tidy and clean. After this visit, you will know how we expect you to return your home to us.
- What happens if I don’t do this?
You’ll be asked to pay for any work that hasn’t been done, any damage, rubbish, or personal items that we need to throw away, or for any cleaning or decorating that we need to do that should have been done by you before you left. If you are transferring to another one of our homes, we may stop the move if you don't carry out the work.
- When and how do I return my keys?
You need to bring all your keys back to us at the office by 10am on the Monday that your tenancy ends. If you don’t do this, we will charge you the normal weekly rent until we receive your keys.
- What keys do you need?
We need any key that belongs to the property, including window, shed, gate, communal doors (if you live in a block of flats) garage and meter keys.
- What if I bring my keys back early?
If you return your keys before the agreed tenancy end date, rent is still due up to the last day of your notice period.