Your rent from April 2022

Last month we let you know about the changes to your rent from April and answered some of the questions you had about this.

We understand that this might be a worrying time for you as things like energy price rises, changes to Universal Credit and increases in social and affordable rent affect the money we all have to spend each month.

The increase in your rent this year will be 4.1%. The calculation uses the Consumer Price Index (CPI) figure from September every year, plus one per cent. The CPI figure was 3.1% in September.

For around two thirds of our customers this means they will see an increase of between £2.50 - £5 a week in their rent.

We understand that any rent increase can be worrying, and we’re available to answer any questions or concerns you might have.

Help to manage your money

If you’re worried about paying your rent, we’ll do all we can to help you to manage your account. Call us on 0333 400 8222 and our Customer Accounts or Financial Wellbeing teams will help where they can. 

We can help you set up realistic repayment schedules if you’re in arrears and connect you to other support services in your community if you need them.

You can use our free Money Advice Tool, which helps with budgeting and checks you’re accessing all the support available to you.

We can also help you to access local food banks if you need them and share information about our new tenancy sustainability budget with you.

Call us on 0333 400 8222 or visit MyAster for more support and advice.

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