How we’re doing – April to June 2026

We regularly share our performance with you so you can see how we're doing, where we're meeting our targets and where we still have work to do. 

During the year we also ask you for your views through our Tenant Satisfaction Measures (TSM) survey. All housing providers do this, and your feedback lets us see how you feel about our services and where we can improve. 

Our latest results cover the year up to the end of June 2026. Overall, the feedback we've received this year is broadly similar to last year and, in general, customers tell us we're performing better than the wider housing sector average. 

For example, 79.9% of you said you were satisfied with Aster overall, compared with a sector average of 71.8%. 82.5% were satisfied with our overall repairs service, compared with 73.6% of social housing customers across all providers. 

How your feedback makes a difference

You told us you’d like faster response times for repairs and clearer updates throughout the repairs process. Over the past year, we've focused on making sure repairs are diagnosed correctly the first time you report them to us and improving how jobs are scheduled and allocated.

You also told us you’d like the service you receive from our contractors, which are the companies who carry out work for us on our behalf, to improve. As a result we have introduced regular contract meetings to provide you with clear updates about the work our contractors are doing in your homes, so you don’t need to chase us. We’ll continue this work to improve the way we manage contractor services throughout the next year.

Between April and June, we successfully resolved 96.05% of anti-social behaviour (ASB) issues, close to our target of 98%. We know how important it is that ASB concerns are taken seriously and dealt with effectively, and we'll continue working to improve in this area.

View our full Tenant Satisfaction Measures results here.