Flooding: Please let us know if your home has been affected

Following the recent wet weather that has impacted on much of the country, we have been made aware of some isolated incidents where customers have reported flooding in their homes.

If your home has been adversely affected, please call our contact centre on 0333 400 8222. We will then be able to make the necessary arrangements to support you and your home.

We would also encourage you to contact your home insurance provider. Flood cover is a standard feature of most home insurance policies, although there are some exceptions for homes in a high-risk flood area or if your home has been flooded before. In addition, certain parts of your home, such as any outbuildings or fences, might be excluded from the policy.

If you do contact your insurance provider, you may find it helpful to take photos of the damage that the flooding has caused as this can support your claim.

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