Investing in our homes
Investing in our homes is essential. It not only forms part of our commitment to provide safe, well-maintained homes for our customers, but it also plays a big part in providing a customer experience that’s future proof.
Our latest Customer Annual Report
I’m pleased to be able to share our customer annual report for 2021/22, which includes updates about our work to provide safe, well-maintained homes, and modern reliable customer services.
Diversity and Inclusion – a chance to celebrate our differences
Diversity and Inclusion (D&I) touches everyone, from our background and life experiences to the things that shape who we are and what we believe in.
For us at Aster, we strongly believe in treating everyone with respect, being an ally and creating a safe space so that we can all be honest about who we are, if we want to.
Our Version Media – embracing opportunity and uplifting communities
As a social landlord, we’re always looking for opportunities to celebrate our communities, listen to our customers’ views and promote their lived experiences.
Customer Voice – listening, learning, and acting on customer feedback
Our customers' thoughts, views and experiences play a crucial role in how we shape our strategy, make improvements, and provide a better service for all our customers.
Reducing our carbon footprint through Customer Services – what more can we do?
We provide our customers with safe, affordable homes and we’re committed to doing this in a way that supports our aims to lower our carbon footprint and protect the biodiversity of our communities. But what more could the sector be doing to reduce environmental impact through the design of its services - and how can we achieve this together?
Achievements and outcomes showcased in our latest Customer Annual Report
2020/21 is a year that many of us won’t forget as a result of COVID-19. As a business, we had to act quickly to put measures in place to protect our colleagues and customers, while still delivering the services that our customers rely on. Our organisational resilience was tested, but because of our committed colleagues we were able to adapt and continue to provide services to our customers.
Customer Service Week: putting customers at the heart of everything we do
As part of National Customer Service Week this week, we’re celebrating our first anniversary working with the Institute of Customer Service.