Your voice helps us drive improvements

Our customer’s views and experiences play a vital role in how we make decisions about shaping our services.

Each year, thousands of you share your thoughts and opinions on things that matter the most about your homes. We also have five dedicated involved customer groups who play vital roles in ensuring customers are at the heart of all decision making. They also let us know where we can improve the services we provide.

On Thursday 6 June, we gathered many colleagues and representatives from our involved customer groups to look back at the past year and celebrate some of the successes..

There were some excellent conversations around the room between colleagues and customers about our strategic priorities and what customers feel should be the most important from us offering a digital first approach to investing in our homes. We also discussed how we can continue to engage with customers to help shape our services.

There has been so much to celebrate including our external accreditation from the Tenant Participation Advisory Service (Tpas) which supports and champions tenant involvement and empowerment in social housing across England.

Over 4,000 customers have engaged with surveys and consultations which have directly resulted in changes to, and new services implemented to improve customer experiences. We’ve also worked with customers to scrutinize our services and implement new policies.

If you’d like to find out more about Customer Voice and how to get involved then you can find out more here or email us

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