Supporting inclusive communication for all our customers

We want everyone to be able to read and understand the information we send, and for some customers, that means receiving letters in a slightly different format.

Many people with dyslexia or visual sensitivities find coloured paper, especially yellow, much easier to read. It reduces glare, softens contrast and helps make text clearer. That’s why we’re happy to send letters or rent statements on yellow paper for anyone who finds it helpful.

If you’d benefit from receiving information this way, just let us know by calling 0333 400 8222 or speaking to us via Live Chat. Our team can record your preference so all future letters should be printed in the format that works best for you.

We may also be able to offer other adjustments, like alternative paper colours or larger print. If you ever struggle to read something we’ve sent, or think a different format would make things easier, please get in touch, we’re here to help.