How we helped one couple gain over £39,000 in support

Sometimes, things can go wrong with benefits through no fault of your own - and it can be incredibly stressful. That’s exactly what happened to one older couple living in one of our housing schemes.

Their Pension Credit had stopped because they had some savings, which then meant they also lost Housing Benefit and Council Tax Support. It was a confusing and worrying time.

Thankfully, one of our Customer Accounts Officers spotted the issue and flagged it to our Financial Wellbeing Team.

How we helped

• We found out that one was already receiving Attendance Allowance, but the other wasn’t, even though she was eligible
• We helped them apply, and she was awarded the higher rate
• Because both were now recognised as disabled, they qualified again for Pension Credit
• From there, we helped apply for backdated payments.

The result?

They received £12,805.77 in back payments and an extra £27,000 in income per year.

Their family were delighted and shared this kind message:

"You have been absolutely brilliant! Couldn’t have done it without your help... we really appreciate it."

Don’t miss out

If you’re unsure about your benefits or think something might have changed, please reach out. Our Financial Wellbeing Officers are here to help you get the support you deserve.