Consumer standards for social housing

The Government sets regulatory standards which we, as a registered landlord, must deliver for you. These include four consumer standards for landlords who provide social housing – the Neighbourhood and Community Standard, the Safety and Quality Standard, the Tenancy Standard and the Transparency, Influence and Accountability Standard (which includes Tenant Satisfaction Measures).  

You can find these standards in full on the Government's website.  

Here’s some more information about what each of the standards mean for you. 

Neighbourhood and Community: We want you to feel safe in your home and live in secure and well-maintained neighbourhoods, and we engage with local authorities and other parties as part of this. 

Safety and Quality: Your safety is our top priority. We work hard to make you’re your home is safe and in good condition, while we regularly visit neighbourhoods to carry out safety checks and inspections. Over the last seven years we've invested over half a billion pounds in repairing, maintaining and improving our homes. 

Tenancy: We’re committed to managing your tenancy fairly and ensuring that homes are let in a transparent manner. We offer a variety of services to support your tenancy including our Financial Wellbeing service. 

Transparency, Influence, and Accountability: Our involved customer groups are just one of many ways in which you can help co-design solutions to benefit all customers. We also report our TSMs quarterly so you know how we are performing against a variety of customer satisfaction measures.