We will know our customers and colleagues:
- We will make it easy for colleagues and customers to tell us who they are if they want to, and be clear what we’ll do with the information.
- We will take account of individual needs in our interactions.
- We will create an environment where colleagues can be themselves and feel comfortable to bring their whole self to work.
- We will be respectful of our customers’ diversity and tailor our services to meet their needs.
- We will offer a range of learning and awareness initiatives to better understand the lived experience of different groups.
- Leaders will support diversity in all forms within their teams’ service.
We will deliver fairness for all and ensure everyone has a voice:
- Customers and colleagues will be able to voice their opinions on things that matter to them.
- Our customer and colleague interactions will be accessible, restorative, and fair.
- We will understand the potential impact on groups and culture when considering change.
- We will create opportunity for all through our talent management approach.
- We will support customers to access training and work experience opportunities.
- We will be flexible in the way we work.
- We will recruit the best talent based on merit and potential.
- We will actively address any identified pay gaps for our colleagues.
- We will provide a psychologically safe and healthy environment for everyone.
- We will support under-represented and minority groups in an inclusive way.
- We will address any behaviours or actions which are exclusionary or discriminatory.
- And we will consciously ensure inclusivity in everything we do.
We will ensure diversity of thinking:
- Our colleagues’ differences will create diversity of thinking which will foster greater innovation and will reflect our communities.
- We will use a network of teams to ensure we use everyone’s knowledge and expertise.
- Volunteering and work experience programmes will create diverse experiences.
- We will actively monitor diversity and representation at all levels of the business.
- We will ensure everyone is respected.