"No two days are the same" - A Day in the life of our Housing Officer, Luis
For Housing Officer Luis, no two days are the same. From welcoming customers to their new homes to helping resolve problems, he's an important link for customers.
A good customer experience isn't just about what happens when you contact us. It's also about having people who know your community, understand what matters to you and can help you access the right support when you need it.
At The Silverton in London, Housing Officer Luis is helping to do exactly that.
The Silverton is a growing community, and Luis plays an important role in helping customers settle into their new homes, answering questions, helping people access support and building positive relationships.
His role can involve a wide range of different conversations and challenges, which means no two days are quite the same. What remains consistent is the importance of being available, approachable and ready to listen.
"I see myself as the bridge between our customers and the organisation."
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