Visiting our offices is changing

Like many businesses, we closed our receptions to visitors in March 2020 as a result of the pandemic, and since then we’ve all found new ways to keep in touch. Instead of visiting us, lots of customers now use our MyAster portal, the contact centre, the post office or local pay points. We’ve seen that virtual appointments are a really successful way for us to keep in touch, so we’ll continue to offer virtual meetings if you’d like to speak to someone from our team.

This has led us to review the services we provide to you, including the receptions we have in some of our offices, so from September, our receptions in our Devizes, Andover and Wells offices will move to using a digital sign in appointment service.

If you need to meet with a colleague face to face, you’ll be able to make an appointment. All you need to do is call the contact centre on 0333 400 8222 or email the team on You don’t even need to come to us if you don’t want to, our colleagues are happy to meet you at home, in a public area nearby, a local shared office space or one of our regional hub offices.

These changes will mean that you can meet the right member of our team, at a time and place that suits you.

If you have any questions about this change, please speak to us on 0333 400 8222.

Not all of our customers live close to a reception service, or they may not have transport available to visit an office. These changes will make sure that everyone can meet the right member of our team in the right place to get the support they need to address their query.

We’re looking forward to offering the same service to all our customers and providing more opportunities for us to meet in a place and at a time that suits you.

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