Could you join our Customer Voice Committee?

APPLICATIONS HAVE NOW CLOSED - THANK YOU TO EVERYONE WHO APPLIED.

We’d like our committee to reflect our diverse communities, so whether you’re a young tenant, a long-time resident, or somewhere in between, your perspective matters. We’re fair and inclusive, flexible and have plenty of opportunities to learn. 

If your ‘why’ is to give something back, have an impact on society and really help shape the business we want to be in the future, then you’re one step closer to making it happen.

What's in it for you

As a member of the Customer Voice Committee, you’ll:

  • Learn new skills and develop your critical thinking – you can even add it to your CV
  • Join a group of like-minded customers who care about making things better – and see the impact of your ideas in action.
  • From repairs to communication, your feedback can help shape what we do
  • Learn more about how Aster works and be part of influencing decision making
  • Help us make housing services fairer, smarter, and more responsive.
  • Earn up to £6,400 per year as a member of our Customer Voice committee.

This opportunity is open to all Aster customers. However, if you are both a customer and an employee of Aster, you are unfortunately not eligible to apply. This is to ensure transparency in the committee’s membership and to maintain its independence, avoiding any potential conflicts of interest. 

Customers who are currently members of the Designated Complaints Panel or the Customer Scrutiny Panel are welcome to apply. You can only serve on one formal customer group at a time, so if your application is successful, you will be required to step down from your current panel membership.

Turning words into actions

We’re proud of our vision and the many different people we have right across the business who are turning it into a reality.

Corporate Strategy Customer Annual Report

How we organise ourselves

Our Customer Voice Committee is made up of customers, senior leaders and Non-Executive directors and board members, who will help shape our decisions and ensure our customer’s voice is heard at the highest level. It challenges and assures Aster’s performance, how we deliver our services to customers and the impact of these changes.

We ensure that customers are at the heart of our decision making. A key part of this is through our formal customer groups which form part of our governance framework and ensure that our customers have a real voice and influence over the decisions which we make.  

Our formal groups include: 

  • Customer Scrutiny Panel - work to provide an independent and objective scrutiny and assessment of services and business processes from a customer perspective.  

  • Designated Complaints Panel - oversee Aster’s performance and cultural approach to complaints handling. Key roles and responsibilities include reviewing policy and procedure, annual complaints self-assessments and compensation amounts and application. 

It is an important part of our governance structure. Find out more about our boards below.

Board Information

Apply now

APPLICATIONS HAVE NOW CLOSED - THANK YOU TO EVERYONE WHO APPLIED

We are looking for a new member for our Customer Voice Committee, with an opportunity to apply to be the Customer Chair.  

As a Customer Voice Committee member, you will need to have a balance of skills and experience as well as being an Aster customer. The attached role profile and person specification provides more information about what we are looking for.  

You do not need experience in every area listed. Everyone brings something unique and different skills to the Committee. 

We will provide comprehensive training and support for the new members and a thorough induction process. 

Interviews will take place on 5 and 6 January 2026. If you have any questions, please don't hesitate to contact the team at Tpas on Gillian.Mclaren@tpas.org.uk and Tonia.Punter-Ojong@tpas.org.uk.

 

Apply Now download pdf application form Member role profile Chair role profile Terms of reference

Additional information

  • CVC meetings are held quarterly and virtually 

  • There will be a requirement to attend face-to-face days or ad-hoc sessions (travel expenses will be covered when needed) 

  • Meeting are four hours long on a weekday afternoon  

  • Time to read papers and prepare for meetings. 

  • Each member will be appointed for an initial one-year period and then onto a cyclical three-year term with a maximum term of office of three successive terms of three years 

  • The maximum tenure for any member is nine years. 

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