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How do I know if I’m on a heat network?
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How do I know if I’m on a heat network?
If your home is connected to one of our heat networks, you should have received a letter from us explaining what this means for you.
If you receive heating or hot water bills from Welcome Energy or Sycous, you will be on a heat network. Please see the ‘Billing’ section below for more information. If you have a line on your service charge statement for “personal heating charge”, you may be on a heat network, but this is not the case for all customers.
If you’re still unsure, please contact our Contact Centre on 0333 400 8222 or email contactcentre@aster.co.uk and our team will be able to help.