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Using AI to help write your complaint
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We want to hear about your experience, concerns and how things have affected you.
If you choose to use an AI tool to help write your complaint, please check that the information is accurate and relevant before sending it to us. AI can sometimes misunderstand information, make assumptions, or include details that do not reflect your circumstances.
To help us understand, we would ask that you:
- Use information based on your own experience.
- Check that everything written is accurate and relevant to your complaint.
- Keep your complaint clear and focused on the issues you want us to investigate.
- Think carefully before using AI generated legal or technical language, as it may not always be relevant or correct.
- Review the final version to make sure it reflects your concerns and the outcome you are seeking.
Explaining what happened and how it has affected you will help us understand your concerns. We'll always seek to understand your complaint fully and the outcome you're hoping for.
