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Customer Scrutiny Panel
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The Customer Scrutiny Panel (CSP) is an independent panel of customers and supports the Customer Voice Committee (CVC) which forms part of our governance structure. We meet the co-regulatory requirements of the Regulatory Standards for social housing in England. We work to provide an independent and objective assessment of services and business processes from a customer perspective. Engagement is at the heart of our work.
CSP member: "I really get a great amount of satisfaction being the Chair and member of the CSP. It is satisfying to know that at the end of a scrutiny exercise I have done the very best I can to improve services for fellow customers and Aster. I gain so much personally in being able to undertake this work and being an involved customer in this group, including being able to meet with staff and explain the role of the CSP."