Kingsway Gardens - major works

Since the major works were completed in 2018 at Kingsway Gardens in Andover, we’ve been in talks with our contractor Stepnell over the final account sum. We’re now able to update customers on the final amount and next steps. 

We realise that it has been some time since the works were completed and we’re sorry for any inconvenience homeowners may have experienced as a result of the delays. With the final costs now agreed, we have updated residents with revised costings including any service charge demands since 2017 and are working closely with them on an individual basis to explain what this means for them.

We understand that this is a challenging time and that some of the information can be difficult to interpret. We've answered some of your questions in the Frequently Asked Questions section below to explain the works that took place and how the costs have been calculated in line with the First Tier Tribunal (FTT) determination. 

Please click here to read the First Tier Tribunal (Property Chamber) amended decision dated 13 July 2018.

We've shared an update in the video below:


Customer meetings

Over the coming weeks, we’ll be offering all customers individual Zoom or telephone meetings so we can talk to you about what the final account means for you and to answer any questions you might have; we’d encourage you to take advantage of these sessions if you can.  

To arrange your individual meeting with us, please email or contact 01380 735411 where a member of our team can arrange this for you.

We know this comes at a difficult time when the cost of living continues to rise. Additional support is also available from our financial wellbeing team, who can offer practical support with accessing any benefits you may be entitled to. Details of how to access their services can be found on our website

Frequently Asked Questions

Our FAQ sections include information about the completed works, explanations of the repairs process and guidance on payment options. Please choose a category from the list below.

If you have a specific query which isn’t answered here, please fill in the contact form below and a member of the project team will respond to you.

Residents update


We have tried to keep customers updated on our progress throughout this process and our archive of newsletters provides an overview of our work. Select a newsletter from the list below to find out more. 

Send your query to our Kingsway Gardens project team

Contact Us

If you have a specific query which isn’t answered in our Frequently Asked Questions section, please fill in the contact form below and a member of the project team will respond to you.


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Your balcony

Click here for guidance on caring for the weather resistant coating on your balcony.

Polite request

Please can we remind residents to keep their balconies clean and free of any rubbish or debris. We have unfortunately found several cases of pet faeces being washed down the downpipes from balconies which has created blockages further down the pipework. For guidance on cleaning your balcony please click here.