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Have your say
Aster wants to hear your views and make our services better. Here are the ways you can have your say on what we're doing.
- Group Buildings Insurance
Group buildings insurance
So that we can provide you with the most competitive premiums and widest cover possible we insure your home under one single insurance which covers all of our properties.
To ensure you get the best value for money, we regularly review our insurance arrangements and in 2018 we will be undertaking a full review, which includes the insurance arrangements, provider, level of cover and alternative quotations.
As part of the Public Contracts Regulations and the consultations required by section 20 of the Landlord and Tenant Act 1985 (amended by S151 of the Common-hold and Leasehold Reform Act 2002) we need to let you know that this is what we are planning to do.
If you would like to make any observations you'll need to do so before 28th February 2018. Any comments received after this date will not be considered.
You can send us your observations by email to email@example.com or write to us at Section 20 Officer, Aster Group, Sarsen Court, Horton Avenue, Cannings Hill, Devizes, Wiltshire, SN10 2AZ.
To find out more take a look at these FAQs.
The specification can be found here.
- Major works - Wimbledon Hall
Major works - Wimbledon Hall
Following the results of a recent independent survey we have identified the need to carry out work to the blocks at Wimbledon Hall to maintain the buildings into the future.
These major works will include:
- Asbestos research and design surveys
- Replacement roofing (to include main blocks, lift motor room, car park and communal bin stores)
- Roofline including fascias, soffits and rain water goods
- Cavity insulation
- Re-pointing and brickwork repairs
- Removal of redundant gas heater flues
- Replacement of insulated wall/façade panels
- External decorations (including wash down/painting of external walls and communal areas)
A list of FAQs can be found here.
- Mechanical and electrical – April 2017
The current contracts for mechanical and electrical repairs and maintenance (fire alarm systems, fire fighting equipment, sprinkler systems, emergency lighting, planned servicing and repairs to stair lifts and hoists, passenger lifts, CCTV, Communal TV systems and stored water testing) end on 31 March 2018 and we need to have new contracts in place from this date.
We are taking this opportunity to ensure that we have the most appropriate supplier(s) providing the services required.
The appointed contractor(s) will undertake the programmed servicing and ad-hoc repairs of mechanical and electrical installations in all of our residential properties including communal areas where this equipment is currently installed or could be in the future.
Those homes affected have been notified and residents should now have received a Stage 2 section 20 consultation letter to that affect.
If you would like to submit a formal observation please email firstname.lastname@example.org by 15 January 2018.
A list of FAQs can be found here.
The service specification can be found here.
The tender outcome proposal can be found here.
Observations from stage 1 of the section 20 consultation process can be found here.
- Efficiency Savings Working Group
As part of our focus on value for money we are constantly working with customers and Aster staff to look at how we can become more efficient. The group will consider the benefits and implications of putting ideas into effect.
If you have an idea on how we can do things more efficiently or would like an update on how we're doing, we'd love to hear from you. Please click here to email a member of the team.
We'll let you know about upcoming consultations here. Let us know if you'd like to get involved.
Our previous consultations
Here are some of the changes we've made as a result of previous consultations. Thank you to everyone who shared their views with us.