Have your say

Current consultations

Aster wants to hear your views and make our services better. Here are the ways you can have your say on what we're doing.

  • Anti Social Behaviour Policy review - May 2018

    We've recently reviewed our anti social behaviour policy and we would like to hear what you think before the policy is approved.

    You can see the draft policy here

    Have your say here

    This consultation will close on 10th June 2018

  • Review of service charge letters and statements - May 2018

    We have been reviewing the letters and statements we send out to customers relating to service charges and we would like your views on these before we start sending them out to all of our customers that pay service charges.

    You can see an example of the proposed letter and statement here

    Please give us your views on these documents by completing this short survey

    Please only use this survey for general feedback relating to the letter and statement.  If you have any specific service charge queries relating to your own home please contact the service charge team by emailing servicecharges@aster.co.uk

    All respondents to the survey will be entered into a draw to win a £25 Love2Shop voucher.

    The closing date for this consultation is 10th June 2018.

  • Group Buildings Insurance

    Group buildings insurance

    So that we can provide you with the most competitive premiums and widest cover possible we insure your home under one single insurance which covers all of our properties.  

    To ensure you get the best value for money, we regularly review our insurance arrangements which includes the insurance arrangements, provider, level of cover and alternative quotations.

    As part of the Public Contracts Regulations and the consultations required by section 20 of the Landlord and Tenant Act 1985 (amended by S151 of the Common-hold and Leasehold Reform Act 2002) we need to let you know that this is what we are planning to do.

    This notice is given following the notice of intention to enter into a long-term agreement issued on 23 January 2018. The consultation period in respect of the notice of intention ended on 28 February 2018

    We have now prepared a proposal in respect of the services to be provided under the agreement based on the estimates received. 

    You can view the proposal here

    Copies of the proposal may be inspected between the hours of 9.30am and 3.30 pm. Please contact your housing officer to make an appointment. Reasonable notice should be given for any appointment request.


    Flourish House

    2 Cathedral Avenue Wells

    Somerset (Sat nav postcode BA5 1TY) BA5 1FD


    Suite 2,Ground Floor Envoy House Longbridge Road Marsh Mills Plymouth

    PL6 8LU


    Testway House Greenwich Way Andover Hampshire SP10 4BF


    Sarsen Court Horton Avenue Devizes Wiltshire

    SN10 2AZ


    Prospect House Sandford Lane Wareham Dorset

    BH20 4DY

    The premiums and charges received for just the property and liability for all Property are as follows:

    • Arthur J Gallagher - £787,618.72 plus a proportion of the Terrorism premium and a proportion of the £45,000 Broker Fee
    • JLT  Specialty - £836,451.76 plus a proportion of the Terrorism premium and a proportion of the £45,000 Broker Fee
    • Zurich  Municipal - £894,918.14 plus a proportion of the Terrorism premium (there is no Broker Fee) 

    The premiums quoted by Arthur J Gallagher Insurance Brokers shows a significant saving against the JLT and Zurich premiums therefore the Parties to the proposed agreement are Arthur J Gallagher Insurance Brokers Ltd on behalf of its recommended Insurers.

    You do not have to comment or raise any observations upon this notice. Any observations must be received within the consultation period. The consultation period will end on 25 July 2018. Any comments received after this date will not be considered. 

    You can email any observations to observations@aster.co.uk

    The written observations and our responses in relation to the proposals received during the consultation period may be summarised as follows:

    •  When will the proposed cover be put in place? The tender process has been timetabled to ensure that a new provider will be in place to take over when our current cover runs out

    To find out more take a look at these FAQs

    The specification can be found here.

  • Major works - Wimbledon Hall

    Major works - Wimbledon Hall

    Following the results of a recent independent survey we have identified the need to carry out work to the blocks at Wimbledon Hall to maintain the buildings into the future.

    After reviewing the observations receveived during stage one of the process and having spoken with residents at length, we have looked again at the specification of works and will be withdrawing Stage 2 of the section 20 process as a result.

    This means that we will be reviewing the current specification to make sure that the works are necessary in order to maintain the building and that we will continue to talk to you. 

    Once the final specification is agreed we will then re- tender for the works that are required, and then issue a new Stage 2 which will contain tender and cost information.

    A list of FAQs can be found here.

    Click to view the specification and project brief.

    All observations received during stage one of the Section 20 consultation process can be found here.

    All observations received during stage two of the Section 20 consultation process can be found here.

Have your say

Our previous consultations

Here are some of the changes we've made as a result of previous consultations. Thank you to everyone who shared their views with us.

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Upcoming consultations

We'll let you know about upcoming consultations here.  Let us know if you'd like to get involved.