Thinking of upgrading?
Your building is now connected to full fibre broadband infrastructure, which means you have the option to upgrade your broadband service if you choose to do so.
You do not need to change your current broadband provider or package. If you're happy with your existing service, you don't need to take any action.
Choosing a broadband provider
There are many broadband providers offering services over the Openreach network.
Before making a decision, you may wish to compare:
- Monthly costs
- Contract length
- Download and upload speeds
- Installation charges
- Customer service ratings
- Additional services such as TV packages or home phone services
You can compare providers by contacting them directly or by using an independent broadband comparison website.
We do not recommend or endorse any particular broadband provider.
Understanding broadband speeds
The broadband speed you need will depend on how you use the internet and how many people are connected at the same time.
These are general guides only. Your chosen provider can help you select the package that best suits your needs.
| Typical Use | Suggested Speed |
|---|---|
| Browsing the internet, emails and online shopping | 10–30 Mbps |
| Streaming TV and films | 30–100 Mbps |
| Home working and video calls | 50–150 Mbps |
| Multiple users and connected devices | 100–500 Mbps |
| Heavy users, gaming and smart homes | 500 Mbps+ |
Ordering a service
If you decide to upgrade, simply contact your chosen broadband provider and place an order.
Your provider will:
- Confirm which services are available at your address
- Explain the packages and prices available
- Arrange any installation appointments required
- Provide information about contract terms and support
In some cases, an engineer may need to visit your home to complete the final connection between the building's fibre network and your property.
Before your installation
If an engineer is due to visit your home, please provide them with Aster's Resident Fibre Installation Guidance Sheet before any work begins.
This helps ensure that any installation is carried out safely and in line with Aster's building safety requirements.
Need help?
If you have questions about the fibre infrastructure installed within your building, please contact us [insert contact details].
If you have questions about broadband packages, pricing, speeds or installation appointments, please contact your chosen broadband provider directly.
Frequently Asked Questions
Why have I received a letter?
The full fibre broadband installation within your building has now been completed. You can now access full fibre broadband services if you choose to do so.
Do I need to do anything?
If you're happy with your current broadband service, you don't need to take any action.
Do I have to change broadband provider?
The choice is entirely yours. You can continue using your current provider and package if you wish.
What are the benefits of full fibre broadband?
Full fibre broadband can provide:
- Faster download and upload speeds
- Improved reliability
- Better support for streaming services
- Better support for video calls and home working
- Improved performance when multiple devices are connected
The speeds available will depend on the package you choose.
How do I choose a broadband provider?
There are many broadband providers offering services over the Openreach network.
Before making a decision, you may wish to compare:
- Monthly costs
- Contract length
- Download and upload speeds
- Installation charges
- Customer service ratings
- Additional services such as TV packages or home phone services
Aster does not recommend or endorse any particular broadband provider.
How do I order a full fibre broadband service?
You can contact a broadband provider directly or use an independent comparison website to compare providers, speeds and prices available at your address.
Once you've selected a provider, they will explain the services available and arrange any appointments required.
Will there be any costs if I order a service?
The building infrastructure has been installed at no cost to residents.
However, any broadband service you choose to purchase will be subject to the prices and terms offered by your chosen provider.
Will an engineer need to visit my home?
Possibly. Your chosen provider will advise whether a home visit is required and arrange any appointment directly with you.
What is the Resident Fibre Installation Guidance Sheet?
The guidance sheet explains Aster's building safety requirements for broadband providers carrying out installation works within your home.
If an engineer visits your property, please provide them with a copy before any work begins.
Will my broadband provider need permission from Aster?
The resident is responsible for arranging broadband services within their home.
However, providers should follow the requirements set out within Aster's Resident Fibre Installation Guidance Sheet.
Will my current broadband stop working if I don't upgrade?
No. Your existing broadband service will continue to operate as normal unless you choose to change provider or package.
Who do I contact if I have a problem with my broadband service?
You should contact your broadband provider directly.
Who do I contact about the fibre infrastructure installed within the building?
Please use the contact details provided in your letter or on this webpage.
Where can I find more information?
Further information about broadband providers, broadband speeds and the Fibre Broadband Programme can be found elsewhere on this webpage.