Welcome to our customer annual report for 2015/16
This year has been a period of significant change for Aster and our customers. Welfare Reform, the Government’s 1% rent cut and a new political landscape after Brexit, have created new challenges for our business.
While rent reduction and the Voluntary Right to Buy will help many of our customers, it has meant we have had to look at our services and find more commercially-focused, efficient and innovative ways to achieve our social purpose and vision of ensuring everyone has a home. We are currently assessing the impact of these changes and preparing our approach in line with our vision – to ensure everyone has a home. Initiatives like our More Homes project are helping us do this by identifying new and more efficient ways of working.
We have also been busy helping many of our customers with their finances and household budgets so that they are better able to cope with the impact of benefit cuts, the under occupancy and the introduction of Universal Credit.
Through our newly formed Aster Foundation, we also continued to support our communities with local work placements, volunteering, financial advice and providing a hardship fund for those in greatest need.
We made improvements to our repairs priorities, became more proactive in our recharge processes and updated our lettable standards. We also reviewed the use of neighbourhood panels and changed the anti-social behaviour team structure and process. In early 2016, we laid the foundations for a number of efficiency and digital initiatives including our ‘one Aster’ brand and identity, and our new Group website.
We hope you find this report useful and if you have any questions please do not hesitate to get in touch.
housing care and support director, Aster Group