How to maintain your boiler
We all know what it’s like to be without a boiler; it throws a household into panic and all you want is for it to be fixed. {...}
Read more Refine Articles
Heating systems
A guide to your central heating system and helpful energy saving advice.
Download nowHow to reduce mould and condensation in your home
Most mould problems are caused by condensation. Condensation happens when moist air in the home comes into contact with a colder surface like a wall or window.
Download nowYour repairs handbook
This is your handbook about your repairs service. It tells you what we need to know so we can sort out your repair, what repairs you must do and how to do some of these yourself.
Download nowMy boiler isn’t working, what do I do now?
If your boiler has stopped working there are a couple of things you can check before calling for help. {...}
Read moreHot water repairs service
From 1 November we will be changing the way we provide our heating and hot water repairs service.
The changes follow a review of our existing service and a customer consultation, and will make our service more efficient, flexible and reliable. {...}
Hot water safety and scald prevention
Hot water is responsible for the highest number of fatal and severe scald injuries in the home. The very young and the very old are particularly vulnerable. Find out how prevent these injuries in your home.
Download now