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Your repairs handbook

This is your handbook about your repairs service. It tells you what we need to know so we can sort out your repair, what repairs you must do and how to do some of these yourself.

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Hot water repairs service

From 1 November we will be changing the way we provide our heating and hot water repairs service.

The changes follow a review of our existing service and a customer consultation, and will make our service more efficient, flexible and reliable. {...}

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Hot water safety and scald prevention

Hot water is responsible for the highest number of fatal and severe scald injuries in the home. The very young and the very old are particularly vulnerable. Find out how prevent these injuries in your home.

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