Coronavirus update for customers

Like many businesses across the country both large and small, we’re doing all we can to continue to deliver our core services in line with the ongoing guidance we are receiving from the government. We understand that these are extremely worrying times for our customers and we’re working hard to manage the impact on the services we provide to you.

What is it?
Housing where residents live and benefit from low level support aimed at helping them remain as independent as possible is often called sheltered housing. A care and support worker will provide a support package based on the residents needs at the time and day or days agreed. Staff are not available 24 hours a day.

The support could include money management and budgeting, safety and security, support to arrange for aids and adaptations, information on accessing the local community and support to access medical and social services. The local authority may pay or contribute depending on the level of need and other assessments. Alternatively, some residents can pay for their own service.

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