We pride ourselves on delivering good customer service. To find out more about the level of service you can expect from us across a range of services please take a look at the information below.
All of our customer promises are built on six fundamental principles:
Proud – Our employees take pride in delivering good customer service, and our customers believe that our services will meet our landlord obligations
Positive – We maintain a positive reputation with our customers and employees. We will do what we say we will do, when we say we will do it
Capable – We train and coach our employees to ensure that they are knowledgeable about our services. We provide customer service skills training/coaching to all employees who interact with customers
Accessible – Our customers can easily reach and communicate with us, whether that is over the phone, face to face or online. Our website will be customer friendly, easy to navigate and free of industry jargon
Responsive – We respond to all customer enquiries, requests and complaints within our set time standards. We listen to feedback on our services and use this to make improvements
Respect – We treat our customers with respect. We will treat everyone fairly and will always be open and honest