This article applies for:
Recharges
Published on:
We will give customers a chance to complete repairs/works themselves to the required standard without being recharged wherever possible if they are responsible. However, this may not be possible if there is a health and safety or emergency issue, or we have not been given the opportunity to complete a pre-termination inspection. If any works or repairs carried out by the customer are not to the required standard, we reserve the right to put the repairs/works right and recharge the customer accordingly.
The lettings team will confirm the end date of your tenancy with you or your representative in writing, giving you a time and place to return your keys to us. Before your move we will arrange a visit to your home even if you are moving to another Aster property. During this visit we will agree with you anything that you need to do before you move out. You will also be told to leave the property empty, tidy and clean. After this visit, you will know how we expect you to return your home to us.
Our Moving Out leaflet gives you an idea what condition your home should be in.
We will offer you two options – you can either arrange for the repairs to be carried out and pay for them, or ask us to complete the work, which you will then be charged for. You can choose to pay us in full, or agree a repayment plan. Any work must be completed in 28 days.
In addition, if you ask us to carry out a repair outside our normal office hours, and it turns out not to be an emergency situation, we may also need to charge you for this.
