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Recharges When Moving Home
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We will give customers a chance to complete repairs/works themselves to the required standard without being recharged wherever possible if they are responsible. However, this may not be possible if there is a health and safety or emergency issue, or we have not been given the opportunity to complete a pre-termination inspection. If any works or repairs carried out by the customer are not to the required standard, we reserve the right to put the repairs/works right and recharge the customer accordingly.
The lettings team will confirm your tenancy end date in writing and provide details of when and where to return your keys. Before you move, we’ll arrange a visit to your home—even if you’re transferring to another Aster property.
During this visit, we’ll agree on any actions you need to take before leaving and explain what condition we expect your home to be in. You’ll also be advised to leave the property empty, tidy, and clean.
Please note: until we receive your keys and inspect the property at the end of your tenancy, we cannot confirm any costs or recharges. These may differ from what was assessed during your pre-termination visit.
We aim to give customers the opportunity to complete any repairs or works themselves to the required standard wherever possible, particularly if you are responsible or have made alterations without permission. However, this may not be possible in cases involving health and safety concerns, emergencies, or where we have not been able to carry out a pre-termination inspection.
If any repairs or works carried out by you do not meet the required standard, we reserve the right to put them right and recharge you accordingly.
Our Moving Out leaflet gives you an idea what condition your home should be in.
If repairs or works are needed, we will offer two options:
- You arrange the repairs and pay for them yourself.
- Ask us to carry out the work, which we will then charge you for.
You can choose to pay in full or agree to a repayment plan. Any work must be completed within your 28-day notice period, and evidence supplied if requested.
