advice hub

Managing your home

Useful advice and guidance on managing your household finances and looking after your home.

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Dealing with unwanted pests

We know how concerning it is to have unwanted pests in or around your home; whether it’s insects or rodents, they can be a health hazard and a nuisance and in some instances, can cause damage.

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Barclays digital driving license

We've teamed up with Barclays to give you access to their Digital Driving Licence - a free, one-stop shop resource for you to learn more and do more with digital. Complete a series of learning modules and receive externally recognised 'digital badges' for your achievements.

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How to save money on your energy bill

A great way to save money is by checking your energy tariff to make sure you’re on the cheapest deal. If you’ve never switched you could save up to £160 a year!

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Hot water safety and scald prevention

Hot water is responsible for the highest number of fatal and severe scald injuries in the home. The very young and the very old are particularly vulnerable. Find out how prevent these injuries in your home.

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Your repairs handbook

This is your handbook about your repairs service. It tells you what we need to know so we can sort out your repair, what repairs you must do and how to do some of these yourself.

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Heating systems

A guide to your central heating system and helpful energy saving advice.

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Create a customer account

Learn how to access your account information online.

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Hot water repairs service

From 1 November we will be changing the way we provide our heating and hot water repairs service.

The changes follow a review of our existing service and a customer consultation, and will make our service more efficient, flexible and reliable.

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