advice hub

Managing your home

Useful advice and guidance on managing your household finances and looking after your home.

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Digital learning hubs

Aster supports local projects that help enable our customers to get online and improve their digital skills.

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Create a customer account

Learn how to access your account information online.

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How to reduce mould and condensation in your home

Most mould problems are caused by condensation. Condensation happens when moist air in the home comes into contact with a colder surface like a wall or window.

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Exchanging your home

Exchanging your home with another customer can be the quickest way to move.

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Your repairs handbook

This is your handbook about your repairs service. It tells you what we need to know so we can sort out your repair, what repairs you must do and how to do some of these yourself.

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My boiler isn’t working, what do I do now?

If your boiler has stopped working there are a couple of things you can check before calling for help.

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How to maintain your boiler

We all know what it’s like to be without a boiler; it throws a household into panic and all you want is for it to be fixed.

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Hot water repairs service

From 1 November we will be changing the way we provide our heating and hot water repairs service.

The changes follow a review of our existing service and a customer consultation, and will make our service more efficient, flexible and reliable.

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