Our team
Our team of friendly customer service advisors are on hand Monday – Friday 9 - 4.30 to take your calls on our dedicated line to answer any queries you have, it’s quick and easy.
Our Technicians are all trusted assessor trained and able to install a number of solutions to help you stay in your home with assistance. (add video of in the life of a tech)
What our customers say
It’s great to receive feedback from customers and we do on a regular basis, here’s what they say…
Mrs D from Trowbridge "Technician was on time and very helpful and I was very impressed and pleased by the smooth and efficient way in which the whole procedure was carried out."
Mr P from Hampshire "It’s given me confidence that if I have a fall when I’m in the garden and can’t get up I’ll be able to call for help."
Mrs K from Dorset responding on behalf of her Dad, Mr K had a fall in the night, “I thought this was the end so stayed on the floor and then realised I wasn’t going to die so pressed my pendant and thankfully help arrive quickly” Mr K was reluctant to have the alarm but now is pleased. The Daughter said the alarm has given the family peace of mind and reassurance knowing that Dad could call for help when it was needed, which he did!
Mrs Hillier is our longest standing customer and has been using our At Home service for over 20 years. We are there to help her continue to be independent in her own home. Hear her story:
WANT TO KNOW MORE
Frequently asked questions
You’ll qualify if you have a disability or a long term illness.
The alarm plugs into your phone line and electricity supply. You can then call for help by pressing your wearable pendant or the button on the alarm unit.
The call handler will know something has happened and call your contacts or the emergency services.
We’ll install urgent alarms within two working days and the rest in five working days.
Yes, all of our technicians carry ID badges and are trusted assessor trained.
You don’t need to have contacts. In an emergency the call handler will call the emergency response service.
We can supply a GSM solution which will work off a sim card, call and ask us about it.
You will need to have a working phone line (or our GSM Solution) and an electricity supply near by.
Get in touch Request a call back
Please complete our request a call back form and a member of the team will get back to you as soon as possible.
0333 400 8299
Need to give us a ring? You can phone us on this number Monday to Friday 8am to 4.30pm.