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Aster Communities

We want to know what you think

Talking to customer
We want to keep improving the services we provide, so it's really important you tell us what you think.
If you want to give a member of staff a compliment, suggest how we can improve our services or make a complaint, we want to hear from you. 

We welcome compliments about our services and when you tell us about a colleague who's done something well, we'll let them know. 


Our complaints service focuses on understanding your complaint and working with you to resolve your problem. We can’t always do exactly what you want us to do, but we can listen to your complaint and try our best to help you.

We'll work with you to resolve your complaint and we'll involve our colleagues to get the best outcome we can for you.

The Government also changed the way complaints can be sent to their ombudsman. If you make a complaint to us we'll tell you everything you need to know about how we'll deal with your complaint and how you can contact the ombudsman if you should wish to do so.  

Click here to visit the Housing Ombudsman Service website.