Working in our neighbourhoods

We’ve changed the way we deliver some of our services, in particular the way we carry out estate and communal area inspections. 

We need to strike a balance between protecting our colleagues and customers, and managing the health and safety in our neighbourhoods. Please support our teams during this time as they carry out important work to keep you safe. 

If you live in a block of flats, or in any home with shared entrances or spaces, you may be contacted over the phone by your neighbourhood team to ask you some specific questions about what’s happening in your area. 

There is a part for all us to play in keeping your homes and communities safe, please help us to do that where you can. 

To report an issue in your area such as fly tipping or obstructions in communal areas, please call our contact centre on 0333 400 8222.

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