Service charges throughout the year

We know that service charges can be a bit difficult to understand so we've put together this infographic to show key dates throughout the year and this handy video

We sent out new year rent and service charge notification letters in February. Since then our service charges team have been busy responding to customers and all corrections have now been made.

If you pay by direct debit your direct debit will be amended on 1 May and you will shortly receive a letter outlining your new direct debit payment dates.

If you claim housing benefit and have given us permission to share information with the Housing Benefit team at your local authority, this will also have been updated. We will shortly be issuing new service charge breakdowns to all customers who have had their service charges amended.

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