Meet our Designated Complaints Panel

Customer Voice is at the heart of what we do, and your views and opinions are crucial to shaping the services we deliver both now and in the future.

Our involved customer groups also scrutinise and review the way we work to make positive changes to our services every day.

The designated complaints panel (DCP) is a group of customers that review complaints, when they have finished Aster’s internal formal complaint process, where a customer is unhappy with the outcome of their complaint. They are independent, objective and can support customers and Aster to try and reach an agreement to a complaint and can also make recommendations to improve the services we provide for all customers.

Lisa and Len have recently joined the DCP and have shared their experiences of being on the panel.

Lisa joined the DCP in July 2022. She said: “I wanted to get involved and help other customers. I firmly believe making a complaint is not a bad thing, because how can people know that something isn’t working unless we tell them?

“To me, having my home is my own haven where I feel safe.”

Len lives in a village in Hampshire and is a member of the DCP as well as his local parish council. He said: “I joined the group last year and have enjoyed it ever since. I’ve chaired my first complaint and it was a positive experience to see and listen to the complainant, and to get a good outcome was brilliant. I’ve enjoyed it ever since. To me, home is important because it’s your own space where you feel comfortable.”

Find out more about how you can get involved with the DCP or another group please email customervoice@aster.co.uk.

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