Advice and support around your rent

We understand that you may be concerned about your finances, especially at the moment, but please be reassured we will work to help you as much as we can. We have created an advice page to answer some of the questions you may have. 

We have a dedicated team of highly skilled people who are available to support you. Our Financial Wellbeing and Customer Accounts teams are ready to help as much as they can, and we would encourage you to talk to us about your financial situation if you are worried. 

We have a money advice tool on our website that can help you to budget for rent and other charges, food and utilities. 

The Department for Work and Pensions has issued guidance about claiming support through Universal Credit and our website also has information about financial support available to you. 

You can also visit our website for advice about Universal Credit, the government’s 80% pay furlough scheme and guidance if you are self-employed. The Quids In! magazine, which we provide free to our customers, has updated its website to offer a host of money advice, tips and support.

Our Into Work and Financial Wellbeing services are available should you need them and our teams can support you through this period by helping you access work opportunities or offer help with managing your money. 

We’re working hard to make sure we don’t add to your worries at this time and ask that you keep in touch with us about your situation.

If you are concerned about paying your rent or other charges, please call us on 0333 400 8222.           

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