Estate services

We provide external and environmental services across our properties in partnership with our subcontractor and supplier partners.

These services are focused on creating pleasant, safe and well kept places for our customers to live. They include:

  • Communal grounds maintenance
  • Arboriculture management and works
  • Environmental services.

We currently provide these services in:

  • Devon and Cornwall
  • Dorset
  • Hampshire
  • Somerset
  • Wiltshire.

If you have any questions about these services, please contact us on 0333 400 8222 and ask to speak to a member of our estate services team.

Planned maintenance


Kitchen replacements are normally carried out when kitchens are over 20 years old and where fittings are also at the end of their life. Each kitchen is designed with the current customer in mind. For example, the number, type and size of appliances in kitchens have a major impact on layout. Customers can choose the colour of their kitchen worktops, unit doors and flooring.


These are done when bathrooms are over 30 years old and where fittings are also at the end of their life. It might only be that a bath, washbasin or toilet needs to be replaced. White wall tiles are used and customers can choose the colour of flooring. The layout will normally be the same as the existing layout.

Major refurbishments

We carry out major refurbishments on some empty properties, including removing chimney breasts and fireplaces, relocating kitchens and bathrooms and making the layout more functional.


Wondering how to deal with condensation? Want to know more about your heating systems? Have a look at our useful downloads below.

Neighbourhood team

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We are responsible for making sure that any gas and electrical installations in your rented property are safe. This includes an annual gas check that must be carried out by an engineer registered with the Gas Safe Register.

  • Gas Safety Certificates (GSC)

    Your Gas Safety Certificate lets you know that a fully qualified gas technician has inspected and checked all your gas connections, pipes and any appliances. The check will also see if there are any gas leaks, or if there is carbon monoxide leaking into the property. We have to carry out a gas safety check every year by law. We also carry out a gas safety check every time the property becomes empty. It’s very important that you let us into the property to carry out this check.

  • Electric Safety Certificates (ESC)

    Your Electric Safety Certificate shows you that any wiring, sockets and installations are safe and legal. The check includes looking at the electrics as well as testing them to make sure they’re safe. We carry out an electrical safety inspection every time a property becomes empty, so we can be sure your new home is safe for you to live in.