The Customer Scrutiny Panel (CSP)
The Customer Scrutiny Panel (CSP) is an independent panel of customers and sits within the overall customer involvement structure and supports the Customer and Community Network (CCN) which forms part of Asters Governance structure. It meets the co-regulatory requirements of the Regulatory Standards for social housing in England.
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Customer Overview Group (COG)
The Customer Overview Group helps shape services, monitor performance and review key decisions that reflect the priorities of our customers. There are two customer representatives for each region.
Designated Complaints Panel
The designated complaints panel is an independent panel of tenants and leaseholders. It reviews complaints if customers aren't satisfied after completing our internal complaints process. The panel aims to resolve complaints locally, liaise with Aster and can decide to support customers in fast-tracking their complaints to the Housing Ombudsman.
Tenant contact are representatives from our sheltered and extra care accommodation who meet regularly to share good practice and feedback views and comments on how we’re delivering their services.