Get involved

How to get involved with us

  • Attending a focus group meeting to look at a particular service or area of work. We can help with transport if you need it, you’ll be made to feel very welcome and we’ll keep things informal and listen to your ideas and views
  • Completing short surveys through our website or answering questions over the phone
  • Becoming a community representative - Our community reps work with us to help us keep your neighbourhoods safe, clean and attractive. Reps walk around their local area looking out for graffiti, vandalism, fly tipping or any other issues. It’s your chance to have a say in improving your neighbourhood. There are no meetings involved, you simply fill in a form online once a month
  • Giving feedback: look out for live chat sessions on our website when you can let us know what you think and what changes you would like to see.
  • Joining one of our more ‘formal’ tenant involvement groups including:

The Customer Scrutiny Panel (CSP)

The Customer Scrutiny Panel (CSP) is an independent panel of customers and sits within the overall customer involvement structure and supports the Customer and Community Network (CCN) which forms part of Asters Governance structure.  It meets the co-regulatory requirements of the Regulatory Standards for social housing in England.

Find out more

Customer Overview Group (COG)

The Customer Overview Group helps shape services, monitor performance and review key decisions that reflect the priorities of our customers. There are two customer representatives for each region.

Designated Complaints Panel

The designated complaints panel is an independent panel of tenants and leaseholders. It reviews complaints if customers aren't satisfied after completing our internal complaints process. The panel aims to resolve complaints locally, liaise with Aster and can decide to support customers in fast-tracking their complaints to the Housing Ombudsman.

Tenant Contacts

Tenant contact are representatives from our sheltered and extra care accommodation who meet regularly to share good practice and feedback views and comments on how we’re delivering their services.

Get in touch

Contact us to find out more

Send us an email and we'll bet back in touch with you as soon as possible.