Covid-19 advice for Extra Care schemes

Following the recent government announcements in relation to Coronavirus (COVID-19) Our main focus is on the wellbeing of our customers and colleagues.  We are continuously monitoring government and public health guidance to ensure we are implementing all control measures necessary within our Independent Living schemes ie. Sheltered and Extra Care schemes. 

Changes we think it is important you are aware of

  • Our Independent Living Team will continue to offer a service however the service delivery will follow guidance around social distancing. Our Independent Living officers will not be holding face to face meetings, will not be entering your home and presence at schemes will be reduced. However, the Independent Living Team will maintain all contact with customers via telephone or email. These calls are a chance to discuss with your Independent Living Team any concerns you have and seek any support you may require in terms of access to food and supporting agencies within your local area.
  • Please be assured that any regulatory health and safety checks on schemes will be completed as per recommended guidance. You will be informed of when we are due to carry out these visits and we ask you respect the social distancing guidelines during these times, which is to remain at least two metres apart from others as much as possible. The following advice has also been released by government and the NHS about social distancing; avoid public areas, public transport and taxis and do not have visitors in your home. Order food or medicine or ask someone to drop them to your home instead of going yourself. You can go outside for a walk, but stay two metres away from others. May we also ask that you test your personal alarm (if you have one) to ensure this is working correctly.Please report any issues to the Aster Contact centre on 0333 400 8222
  • Please be aware that lift call handlers are currently receiving a high number of calls. At present they are having difficulty answering those calls from lifts as quickly as usual, due to the impact of COVID-19.We are working with our lift call handlers and hope to resolve this issue as quickly as possible. It is important to us that you all remain safe. Therefore, please take extra precautions when using our lifts within our buildings. Please wear your lifeline, keep a mobile phone with you and call 999 if you do not get a response when pressing the alarm button in the lift.
  • Posters will be displayed within the communal areas informing customers of the effective control measures, including restrictions, that are being implemented within our communal areas.
  • These restrictions do not include your laundry facilities, which will remain open for you to use. However, please ensure that you use the laundry one at a time and wipe down any surfaces you touch before you leave.
  • During this period of social distancing after a further review we have now decided to cancel bookings and close all our guestrooms at Sheltered and Extra Care sites until further notice.
  • Discussions with external agencies and users of the communal spaces are being held to suspend usual activity until the foreseeable future
  • We are working very closely with our catering providers, where applicable and in most cases the on site food provider have moved towards delivering meals to the customers front door. If this affects you, your ILO will call you to discuss this with you.
  • We would recommend during this time, to work with us, in discouraging all non-essential visitors to the scheme until further guidance is issued, this will help to stop the spread of any infection

We understand that this is an uncertain time for you and your family. We do appreciate that the guidelines above will affect you, however we are in a situation where we have had to take these actions to help limit the spread of the coronavirus. Your safety is our priority and at the heart of any decision we make.  

Currently the government is recommending that we all follow the advice below:

  • If you have symptoms of coronavirus illness (COVID-19), however mild, stay at home for seven days from when your symptoms started
  • If you are aged over 70 or have underlying health conditions and develop a persistent cough or high temperature over 37.8C please self isolate, stay at home and do not socialise for 14 days
  • If you live with others and you are the first in the household to have symptoms of coronavirus, then you must stay at home for seven days, but all other household members who remain well must stay at home and not leave the house for 14 days. The 14-day period starts from the day when the first person in the house became ill
  • Wash your hands regularly for 20 seconds, each time using soap and water, or use hand sanitiser
  • For further up to date advice please visit

The advice provided by the government is likely to change, therefore please continue to check for updates. The most up to date advice can be found on or